Browse the Carrington Court frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check In 2.00pm
Check Out 10.00am
Q: Do you require a security bond upon check-in?
At the discretion of the Managers there may be a Credit Card pre authorisation required.
Q: Is after hours check-in available?
After hours check-in is available.
A code for our safe will be given once you ring to advise you will not be arriving in our office hours. Balance of your account will be charged to your credit card. Please ensure you advise us of your Australian mobile phone number so we can TXT you details.
Q: Can I have a late check-out?
Late checkout is subject to availability and a fee of $50.00 is payable, should the unit be available.
Q: When do I have to pay a deposit?
A valid Credit Card is required.
A Pre authorisation may be required at check in. A $200 deposit is required to confirm a booking. A larger deposit may be required during peak periods – Christmas/NY, Commonwealth Games etc. Please contact us directly to confirm.
Q: What are the reception hours?
The reception hours are 9.00am - 4.00pm Monday to Friday and 9.00am - 11am on Saturday.
Out of Hours Voice to E Mail service – please leave a message with your phone number and requirements and we will return your call.
Q: Can I book theme park tickets at reception?
Theme Park Tickets and hundreds of the Gold Coast attractions are available from Reception, we do not charge credit card or booking fees.
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Yes, within all holiday apartments you will be able to pick up the fastest 2.4/5Ghz signal for your device. No download limit, fair usage policy applies.
Q: What facilities do you have?
Heated large outdoor swimming pool, new BBQ area, full size tennis court, great gym with commercial gym equipment, sauna, beach shower, 2 beach access points across the road.
Q: Is there car parking available?
We have 1 underground secure car park space available for each apartment. Max height 2.1 metres.
Q: Is all linen provided?
Linen and towels are provided in each apartment. Beach towels are available for hire from Reception.
Q: How often are the rooms serviced?
Apartments are serviced on the 8th day, our units are self catering, washing machines and clothes dryer in each apartment.
Q: Is the pool heated?
Yes our large salt water swimming pool is heated.
General information about our location.
Q: How close is Surfers Paradise & Broadbeach?
A 15 minute walk along the beach to Surfers, great for seeing the evening beach front markets.
Q: Are there shops or restaurants nearby?
We have 7 Eleven, Subway and a cafe next door to our building.
Tedder Avenue is a small distance away which has cafes and restaurants. The Surf Life Saving and Yacht clubs are also within walking distance.
Q: Is there public transport nearby?
A bus stop is across the road, which will take you into Surfers Paradise, Broadbeach, Casino or Pacific Fair Bus 750. The 705 bus will also take you from Carrington Court to Seaworld. The bus that takes you from Tedder Ave to Australia Fair is the 704. It also takes you up to Sea World and out to Helensvale. Bus Tickets are available from the driver.
The nearest Tram Station is Main Beach Station - 6 minute walk toward the Gold Coast Highway and will take you to/from the Gold Coast University Hospital all the way through to Broadbeach. Tickets are available on the station.
Public Transport “Go Card” tickets can be purchased at the 7 Eleven next door.
For more information, visit www.translink.com.au or www.RideTheG.com.au
Intergrated ticketing is between all the public transport, so the ticket you get for the buses is valid for the trams as well. There are a number of tickets available and the best type for you will depend on the travel that you would like to do - (Check out http://ridetheg.com.au/fares-ticketing/ for more info.)
Q: What local attractions are in the area?
Carrington Court is central to everything you could want. Apart from the facilities in the resort itself, and the beach across the road, we are close to great restaurants, transport, Sea World, Marina Mirage and Fishermans Wharf. If you are staying for a few days or longer, Australia Fair shopping centre is just across the bridge in Southport, with Coles, Woolworths, K Mart, Cinemas and 100 shops.
Across the road from Australia Fair, Broadwater parklands hosts many free events for families, which change all the time. The Gold Coast Aquatic Centre is next door to the Parklands.
Q: How far away is the race track?
The V8 race track turns off Main Beach Parade at Breaker Street, 1 block to the South. This makes it easier to get in and out of Carrington Court over the V8 weekend, whilst having your accommodation close to your viewing area.
Q: Where can I buy groceries locally?
7 Eleven sell Milk, Bread etc, there is a larger convenience store on Tedder Avenue, and a bakery, or Australia Fair Shopping Centre is only 2kms away and a Woolworths and Coles are there for family shopping.